Effective Date:
At Fragranceiartur, we are committed to providing exceptional floral arrangements and customer service. We want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for cancellations, refunds, and addressing any concerns.
We stand behind the quality of our floristry and bouquet design services. If you are not satisfied with your floral arrangement, please contact us within 24 hours of delivery, and we will work to resolve the issue promptly.
Orders may be cancelled up to 48 hours before the scheduled delivery date for a full refund. Cancellations made less than 48 hours before delivery may be subject to a cancellation fee of up to 50% of the order value.
Due to the custom nature and advance preparation required for wedding and event florals, different cancellation terms apply:
Corporate floristry contracts may be cancelled with 30 days written notice. Please refer to your specific contract for detailed terms.
Refunds will be processed to the original payment method within 5-10 business days of approval. Please note that delivery fees are non-refundable unless the issue was caused by an error on our part.
If you receive flowers that do not meet our quality standards, please contact us immediately with photos of the arrangement. We will:
If your order was not delivered on the scheduled date or to the correct address due to our error, we will provide a full refund or replacement arrangement. Please note that we are not responsible for delivery issues caused by:
Due to seasonal availability and the natural variation of flowers, we may need to substitute certain blooms with similar varieties of equal or greater value. We will maintain the overall style, color scheme, and value of your arrangement. If you have specific requirements, please inform us at the time of ordering.
Due to the perishable nature of fresh flowers, we cannot accept physical returns of delivered arrangements. All concerns must be addressed through our customer service team.
To request a cancellation or refund, please contact us as soon as possible:
Please provide your order number and details of your concern. Our team will respond within 24 hours.
If your order arrives damaged or is incorrect, please take photos and contact us within 24 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you.
In cases of severe weather that may affect flower quality or delivery safety, we may need to reschedule your delivery. We will contact you as soon as possible to arrange an alternative delivery date.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.
If you have questions about our Return Policy, please contact us:
Fragranceiartur
725 N 98th St, Omaha, NE 68114, United States
Phone: +1 402 905 0589
Email: managers@fragranceiartur.world